Shipping policy

Windsor Meats Local Delivery Shipping Policy

Delivery Partner
Windsor Meats has partnered with Coolcart Deliveries to provide a reliable local delivery service. Coolcart Deliveries complies with the Primary Produce (Food Safety Schemes) (Meat) Regulations 2017 administered by PIRSA, ensuring that all meat products are transported under strict temperature-controlled conditions to maintain quality and safety.

Primary Industries and Regions SA

 

Delivery Schedule

  • Deliveries are made every Thursday between 9:00 AM – 1:00 PM.

  • Orders for Thursday delivery must be placed before 10:00 PM on the preceding Tuesday.

  • Someone must be home to accept the delivery.

  • If no one is available, the order will not be left, and a re-delivery fee of $25 may be charged.

Delivery Fees & Minimum Order

  • Minimum order for delivery: $100

  • Delivery fee: $10

  • Orders over $250: Delivery fee reduced to $4

  • Orders over $350: Free delivery

Delivery Areas

  • Our delivery service is available to specific postcodes within the Adelaide area. Please refer to our delivery area map for detailed information: Click here.

Handling of Perishable Items

  • Upon delivery, customers are advised to promptly refrigerate all perishable items to maintain their quality and safety.

  • Coolcart Deliveries complies with the Primary Produce (Food Safety Schemes) (Meat) Regulations 2017 administered by PIRSA, ensuring that all meat products are transported under strict temperature-controlled conditions to maintain quality and safety.

    Primary Industries and Regions SA

     

Failed Delivery Attempts

  • If a delivery cannot be completed, we will attempt to contact you to arrange an alternative delivery option.

  • Please note that orders must be accepted by someone and cannot be left unattended.

  • Orders that are deemed undeliverable will returned to Windsor Meats, 61 Duthy Street, Malvern SA 5061 and will become the responsibility of the customer to collect.

Delivery Responsibility

  • Windsor Meats is not responsible for delays in delivery. Late delivery does not constitute a failure on behalf of Windsor Meats and does not entitle cancellation of an order.

  • Customers must ensure that all delivery information is correct at the time of placing an order. Windsor Meats is not responsible for incorrect delivery details.

Order Cancellations

  • Cancellations must be received no later than 24 hours prior to delivery.

  • We do not accept cancellations under any circumstances once the items have left our premises.

Delivery Notifications

  • By placing an order for delivery, customers agree to receive email or SMS notifications regarding the status and progress of their delivery.

For any questions or concerns, please contact our customer service team at hello@windsormeats.au